Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We offer shipping to all 50 states in the U.S. For more details, visit our shipping policy.
How long does shipping take?
Please allow 1 day to process your order. Expect an email within 2 days to let you know your order is on the way! Visit our shipping policy for more details.
How do I track my order?
Once your order has been shipped, you will receive a tracking number with a link to the carrier's website. For more details, visit our shipping policy.
Returns
How do I return an item?
To start a return, you can contact us at gracefulco.company@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Custom items or items bought on sale are not eligible for returns. See our return policy for more details.
How long does it take to process my return?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. For more details, visit our return policy.
Can I exchange for a different item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. See our return policy for more details.